FAQ

Do you also deliver to my country?

We do! We offer delivery to all countries of the world.

How long does the shipping take?

Shipping to the U.S. and Europe takes approximately 3 to 10 business days. Shipments to the rest of the world are made between 10 and 30 working days.

How to track my order?

When you receive your shipping confirmation email, you will also find your personal tracking number in that same email. When you click on this tracking number, you will be redirected to the tracking website.

My package is not traceable. What can I do?

After receiving the shipping confirmation email, it can take up to 3 days before the tracking code is activated. If you still have problems, please don't hesitate to contact us via info@lancebal.com.